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Stakeholder Map

Clients
LOCAL COMMUNITIES, PUBLIC OPINION
NATURAL ENVIRONMENT
EMPLOYEES
LOCAL AUTHORITIES
INVESTORS, SHAREHOLDERS, ANALYSTS
NON-GOVERNMENTAL ORGANIZATIONS, BENEFICIARIES, SOCIAL PARTNERS, SCIENTIFIC INSTITUTIONS
CONTRACTORS AND SUPPLIERS
INDUSTRY ORGANIZATIONS
MEDIA
PUBLIC ADMINISTRATION

CLICK ON THE HOUSE TO FOUND OF HOW WE COMMUNICATE WITH OUR STAKEHOLDERS

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Direct contact with the Customer Service Office and Sales Offices
  • Electronic Customer Service Centre (eCSC)
  • Customer Hotline (Contact Center)
  • Customer satisfaction research
  • Partners and caregivers of a Client
  • Special events i.e. sponsored by Enea
  • Enea Purchasing Zone

MEDIA & ONLINE

  • Elektroniczne Biuro Obsługi Klienta (eBOK)
  • New website www.enea.pl
  • Platform www.energiaplus.pl
  • Profile “Energia +” on Facebook
  • Web platform for communication with municipalities
  • Print on invoices, invoices inserts
  • ATL media
  •  Advertisements in the local media: newspapers and radio

REPORTS & PUBLICATIONS

  • Annual report
  • CSR Report

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Direct meetings and cooperation with representatives of the local communities
  • Participation of ENEA Capital Group and ENEA S.A. employees in activities for the sake of local communities within Employee Volunteer Program
  • Lectures and participation in industry events and events dedicated to corporate social responsibility
  • Contact and cooperation with the Enea Foundation 

MEDIA & ONLINE

  • Communication with local and national media
  • New website www.enea.pl, including website tab dedicated to corporate  social responsibility,  Enea strategic goals in that respect and their implementation

REPORTS & PUBLICATIONS

COMMUNICATION CHANNELS

REPORTS & PUBLICATIONS

  • Communication of environmental impact through statements and reports sent to government entities dedicated to environment protection and through the CSR Report.

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Employee satisfaction research
  • Meetings and trainings
  • Cooperation with trade members
  • Meetings and newsletters for managers
  • Employee volunteer program

MEDIA & ONLINE

  • Intranet
  • Newsletters
  • Broadcasting system
  •  Intelligent kiosks  

REPORTS & PUBLICATIONS

  • Annual Report
  • CSR report

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Direct meetings, participation in local events
  • Representatives of ENEA S.A. take an active part in the working group appointed by the governor of Wielkopolska. Its goal is to identify the essential social needs and planning measures for their implementation
  • Conferences

MEDIA & ONLINE

  • Newsletter
  • Website, including new website www.enea.pl

REPORTS & PUBLICATIONS

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Investor Relations Office
  • Face-to-face meetings with investors i.e. road show, study tour
  • Conferences

MEDIA & ONLINE

REPORTS & PUBLICATIONS

  • Current and quarterly reports
  • Annual report
  • CSR report

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Direct contact
  • Dialog during the implementation of shared projects

MEDIA & ONLINE

  • New website www.enea.pl
  • Application form for beneficiaries

REPORTS & PUBLICATIONS

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Direct communication with dedicated people appointed for cooperation from the Group companies
  • Industry meetings, trade fairs

MEDIA & ONLINE

REPORTS & PUBLICATIONS

  • Annual report
  • CSR Report

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Meeting
  • Trade fairs
  • Membership in organizations
  • Participation in working groups, authorities, industry organizations

REPORTS & PUBLICATIONS

  • Annual report
  • CSR report

COMMUNICATION CHANNELS

DIRECT CONTACTS

  • Meetings with media
  • Press conferences

MEDIA & ONLINE

  • Press office and current communication
  • Contact by the dedicated e-mail
  • New website www.enea.pl

REPORTS & PUBLICATIONS

COMMUNICATION CHANNELS

DIRECT CONTACST

  • Direct communication
  • Conferences

REPORTS & PUBLICATIONS

  • Reports
  • Annual report
  • CSR Report