Stakeholders

The Enea Group builds its relationships with all stakeholders on the basis of long-term and conscious mutual expectations so that the partners were able to meet the taken commitments.

GRI G4-24, G4-25, G4-26

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Stakeholders

Map of Enea Capital Group stakeholders

Stakeholder	Communication channels
Investors, Shareholders, Analysts	Investor Relations Office face-to-face meetings with investors i.e. road show, study tour conferences mobile applications new website www.enea.pl current and quarterly reports annual report CSR report
Employees	employee satisfaction research meetings and trainings cooperation with trade members intranet newsletters meetings and newsletters for managers broadcasting system employee volunteer program annual report CSR report intelligent kiosks
Clients	direct contact with the Customer Service Centre and Sales Offices electronic Customer Service Centre (eCSC) customer hotline (Contact Centre) Enea Purchasing Zone customer satisfaction research new website www.enea.pl platform www.energiaplus.pl profile “Energia +” on Facebook Web platform for communication with municipalities print on invoices, invoices inserts ATL media partners and caregivers of a Client special events i.e. sponsored by Enea advertisements in the local media: newspapers and radio annual report CSR report
Local authorities	direct meetings, participation in local events representatives of Enea take an active part in the working group appointed by the governor of Wielkopolska. Its goal is to identify the essential social needs and planning measures for their implementation newsletter websites, including new website www.enea.pl conferences CSR report
Local communities, public opinion	direct meetings and cooperation with representatives of the local communities contact and cooperation with the Enea Foundation communication with local and national media participation of Enea Capital Group employees in activities for the sake of local communities within employee volunteer program new website www.enea.pl, including website tab dedicated to corporate social responsibility, Enea strategic goals in that respect and their implementation lectures and participation in industry events and events dedicated to corporate social responsibility CSR report
Non-governmental organizations, beneficiaries, social partners, scientific institutions	new website www.enea.pl application form for beneficiaries direct contact dialogue during the implementation of shared projects CSR report
Contractors and suppliers	direct communication with dedicated people appointed for cooperation from the Group companies new website www.enea.pl industry meetings, trade fairs annual report CSR report
Industry organizations	meetings trade fairs membership in organizations participation in working groups, authorities of industry organizations annual report CSR report
Media	press office and current communication contact by the dedicated e-mail new website www.enea.pl meetings with media press conferences CSR report
Public administration	reports annual report CSR report direct communication conferences
Natural environment	communication of environmental impact through statements and reports sent to government entities dedicated to environment protection and through the CSR Report